Vitrium Systems

For those of us who build software, creating a new software product is usually fun and exciting. There are new challenges, the opportunity to use new tools and techniques, and there is a special thrill of seeing something work for the first time. But unless you have the luxury of building software solely for your own entertainment, once you’ve got that great new product built, you have to figure out how to get it to your customers. At Vitrium, much of the software that we build is web-based, so the issue of delivering software to our users is really just one of ensuring browser compatibility.

But if you work at a company that delivers software for the desktop, you typically have to build an installer — a second piece of software whose job is to get your actual software successfully running on the users’ machines. There is no joy in writing in installers. I’ve worked at companies where we had to build installers for our software, and it’s amazing how much time and effort was required to build and maintain them.

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For those of us who build software, creating a new software product is usually fun and exciting. There are new challenges, the opportunity to use new tools and techniques, and there is a special thrill of seeing something work for the first time. But unless you have the luxury of building software solely for your own entertainment, once you’ve got that great new product built, you have to figure out how to get it to your customers. At Vitrium, much of the software that we build is web-based, so the issue of delivering software to our users is really just one of ensuring browser compatibility.

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A lot of people hate DRM. This can be a hard fact to face up to for those of us who happen to make a living in the Digital Rights Management software industry. If we’re going to provide our clients and their paying customers with DRM technology that really works, we will have to face up to the antipathy many people feel towards DRM.

The way I see it, that attitude is both instructive and unnecessary. That is to say, if more people in the DRM industry listened to their detractors, those detractors would have far fewer reasons to complain. While DRM companies and anti-DRM commentators may seem to have little common ground, there are some points we can all agree on.

For me, the key area of agreement is that a lot of DRM software makes life unnecessarily hard for legitimate users. In trying to protect their intellectual property rights and revenues, digital content providers often make access to content significantly more complex for their loyal, paying customers.

It should be the first rule of DRM that good content protection software doesn’t alienate legitimate users. Vitrium’s experience suggests that content providers already know this. It’s time for the DRM industry to catch on and start creating solutions that provide value to content providers and consumers alike.