Q: Does the end user (reader) need to install any software or plug-ins to unlock or access a protectedpdf document?
A: No, protectedpdf was designed to provide a seamless end user (reader) experience. It is recommended that users unlock their protected documents with the latest version of Adobe Reader or Foxit Reader.
Q: What is the primary difference between the Standard Edition and Enterprise Edition of protectedpdf?
A: Protectedpdf Standard Edition is Vitrium’s entry-level document security solution that is hosted by Vitrium.
Protectedpdf Enterprise Edition offers additional DRM functionality and flexibility, including the ability to integrate protectedpdf with an organization’s IT systems or applications such as a learning management system (LMS), customer database, Active Directory, e-commerce solution, or any other system. The Enterprise Edition also has additional modules such as the Analytics Module and Enterprise iPad App.
Q: Does protectedpdf work with mobile and tablet devices such as iPad, Android, Kindle, etc.?
A: Vitrium currently offers an Enterprise iPad App that is a custom-built app designed to integrate with protectedpdf Enterprise Edition. For more information about this add-on product, please contact us.
For other mobile and tablet devices, Vitrium does not have a solution (or different apps) available at this time. This is primarily due to the nature of how each mobile and tablet device works (i.e. a native application is required for each type of device). Recognizing that mobile and tablet devices are growing in use, Vitrium’s development team is currently working on a new product that will offer document protection across multiple platforms and devices. If you wish to be part of our Beta program, please contact us and you will be notified about the program closer to its release date.
Q: Does protectedpdf work with formats other than PDF?
A: Currently no, but virtually any type of document can easily be converted to a PDF and delivered using protectedpdf.
Q: Is it possible to access protectedpdf documents on a web portal with single sign-on?
A: Yes, this is possible with the Enterprise Edition as it requires integrating with some kind of credential system or authorization database.
Q: Is it possible to access protectedpdf documents offline, if the reader does not have internet access?
A: Yes, as an administrator of protectedpdf you decide how long your readers can access documents in an offline environment. The valid credentials are stored in the Acrobat cookie on the end user’s computer and the document will open offline until the expiration date is reached. Once the protectedpdf document expires, the reader is prompted to log back into the portal and validate credentials once again.
Q: Does protectedpdf support video?
A: If a Flash video is embedded into a PDF document then yes, protectedpdf will work with the document.
Q: Will protectedpdf work with my SIS (Student Information System)?
A: Yes, protectedpdf was designed to integrate with virtually any 3rd party system that can track or identify users. You will need the Enterprise Edition.
Q: Does protectedpdf prevent screen capture?
A: No. This type of functionality would require the content owner to have some control over the reader’s desktop and would require the reader to download a plug-in to view a protectedpdf document. Since Vitrium Systems strives to provide seamless access to protectedpdf documents, this is not a feature that the company has built into the solution.
Q: How does protectedpdf work with eBooks?
A: Currently, protectedpdf only works with PDF-based eBooks. The best way to make this work is to set a shelf-life for the eBook so that after a certain period of time, the eBook will expire.