Q: Does the end user (PDF reader) need to install any software or plug-ins to use protectedpdf?
A: No, protectedpdf provides a seamless reader experience – users can simply open the document with Adobe Reader which is installed on 95% of computers today, or Foxit Reader.
Q: Does protectedpdf work with iPad?
A: Yes, Vitrium Systems has recently developed version 1.0 of a customized protectedpdf iPad App, however since it is an Enterprise solution it must be purchased by the company that protectedpdf is sold to.
If you are a company inquiring about iPad support, please contact our sales department.
If you are a reader that is trying to unlock a protectedpdf on your iPad, please contact the company that you purchased or received the document from.
We are aware of a third-party app that may also work with protectedpdf called PDFReader Pro Edition. However, this app was NOT developed by Vitrium Systems, therefore we cannot officially endorse the product, but you are are welcome to purchase the app for your own use from the iTunes App Store.
Q: Does protectedpdf work with Android devices or other mobile devices?
A: Currently no, as there are limitations with Adobe’s Javascript functionality. However, Vitrium Systems is working closely with its technology partners to ensure that protectedpdf will work with these devices in the near future.
Q: What is the primary difference between protectedpdf’s Standard Edition and Enterprise Edition?
A: The Enterprise Edition comes with additional functionality and flexibility, including the ability to integrate protectedpdf with an organization’s IT systems or applications such as a learning management system (LMS), customer database, Active Directory, or any other system.
Q: Does protectedpdf work with formats other than PDF?
A: No, but virtually any document type can easily be converted to a PDF and delivered using protectedpdf.
Q: Is it possible to access protectedpdf documents on a web portal with single sign-on?
A: Yes, this is possible with the Enterprise Edition as it requires integrating with some kind of credential system or authorization database.
Q: Is it possible to access protectedpdf documents offline, if the reader does not have internet access?
A: Yes, as an administrator of protectedpdf you decide how long your readers can access documents in an offline environment. The valid credentials are stored in the Acrobat cookie on the end user’s computer and the document will open offline until the expiration date is reached. Once the protectedpdf document expires, the reader is prompted to log back into the portal and validate credentials once again.
Q: Does protectedpdf support video?
A: If a Flash video is embedded into a PDF document then yes, protectedpdf will work with the document.
Q: Will protectedpdf work with my SIS (Student Information System)?
A: Yes, protectedpdf was designed to integrate with virtually any 3rd party system that can track or identify users. You will need the Enterprise Edition.
Q: Does protectedpdf prevent screen capture?
A: No. This type of functionality would require the content owner to have some control over the reader’s desktop and would require the reader to download a plug-in to view a protectedpdf document. Since Vitrium Systems strives to provide seamless access to protectedpdf documents, this is not a feature that the company has built into the solution.
Q: How does protectedpdf work with eBooks?
A: Currently, protectedpdf only works with PDF-based eBooks. The best way to make this work is to set a shelf-life for the eBook so that after a certain period of time, the eBook will expire.
