About Vitrium Systems

Just as protecting the bottom line is at the core of your business, family is at the core of ours.


Vitrium Systems is the premier provider of content protection and digital rights management (DRM) software.

But Vitrium is also Susan, Chris, Adam, Steven, Toby, and others! We’re a team that will support you all along your Vitrium journey, from Sales to Implementation to Support.

Empowering content providers

At Vitrium, we understand your need for protecting your content. It is important to you, so it is important to us. We take pride in knowing we can provide you the right content protection and digital rights management (DRM) solutions to allow your company to thrive with its content.

“Vitrium has taken our operations up a level. I would 100% recommend them and I do so frequently. I don’t think I have ever come across a company with such exceptional customer support!”

Your Journey with Vitrium

Curious what your experience with Vitrium will be like? Hint: it will be great!

Download Now No email required!


We are DRM experts

We’ve been in the business of content protection and digital rights management (DRM) for over 17 years, and in that time, we’ve built long-lasting relationships. We can truly say we are the experts in DRM!

We protect over 25 different file formats for:









We continuously evolve our DRM software:


Our Team

Susan Daly
Susan Daly
President & CEO
Susan has had a passion for technology and software since she was 10 years old! A business graduate from Simon Fraser University in Canada, Susan worked at various software companies before landing at Vitrium and being promoted to CEO in 2011. As a busy mom of two kids, Susan leads Vitrium with a family-first approach. You can also find her on the weekends exploring the local mountains of her hometown in beautiful BC, Canada! Susan Daly linkedin profile
Chris Grant
Chris Grant
Director of Technology
Chris has an extensive background in enterprise application development and project management. He has helped implement software programs for government, large corporations, and small businesses. With a customer-centric mindset, Chris enjoys working with Vitrium’s customers to help solve their DRM and integration needs. Chris loves spending time with his beautiful wife and 3 children, and he's always making the Vitrium staff laugh with his candid statements and witty humour! Chris Grant linkedin profile
Matt Zamec
Matt Zamec
Development Manager
A Yale University alum, Matt got his start in software engineering in 2000. He oversees Vitrium’s agile development processes, but also builds and maintains code and assists customers with their integration projects. Matt is the consummate Canadian, living in rural BC, playing hockey and coaching his 3 daughters. Matt Zamec linkedin profile
Adam Shailer
Adam Shailer
Director of Sales UK, EMEA, & Asia
After graduating from Bournemouth College, Adam got his start in sales with a major UK telecom firm and found his career passion. He joined Vitrium in 2018 and has since enjoyed helping customers find the right DRM solution to meet their needs. Adam is a huge football fan (go Man City!) and has a passion for music. Adam Shailer linkedin profile
Jennifer Coosemans
Jennifer Coosemans
American Sales Account Executive
Jennifer graduated from UNBC with a Bachelor of Science degree. She worked for several years in local government and in the environmental consulting industry, where she gained an appreciation for how software programs helped facilitate her work. In her spare time, Jennifer enjoys listening to podcasts, walking, hiking, and spending time with family. Jennifer Coosemans linkedin profile
Ho Yee Lo
Ho Yee Lo
Account Manager
As Vitrium’s Account Manager, Ho Yee is the point of contact who manages all our customers.  She came from a real estate background, and her experience handling hundreds of tenants has proven very useful for us!  In her spare time, Ho Yee enjoys playing video games, walking her little Yorkshire Terrier, and solving puzzles in escape rooms.
Steven Chui
Steven Chui
Customer Success Manager
Steven has been with Vitrium since 2010, starting as a co-op student and now as the company’s Customer Success Manager. He works with Vitrium’s customers to help them integrate the solution with 3rd party systems. Steven graduated from the University of British Columbia. He enjoys the natural beauty that the Pacific Northwest has to offer. Steven Chui linkedin profile
Daniel Lee
Daniel Lee
Solutions Engineer
Daniel joined Vitrium in 2023 as a Solutions Engineer. His role is to help customers integrate Vitrium Software with their business system. He spent the last six years developing enterprise web applications in the Point of Sales software industry. In the summertime Daniel will likely be somewhere near the lakes or mountains, either camping, hiking, or wakeboarding! Daniel Lee linkedin profile
Toby Edmonds
Toby Edmonds
Technical Support & QA Manager
Having spent the last 20 years in the software industry and graduating with an MSc in Software Engineering from Bournemouth University, Toby is well versed in all aspects of technical support, quality assurance, testing, and customer onboarding. Toby Edmonds linkedin profile
Laron Powell
Laron Powell
Technical Support & QA
A graduate of the Computer Information Systems program from Okanagan College in Kelowna, BC, Canada, Laron joined Vitrium in 2021. His main role is to support Vitrium’s customers with their technical issues and provide onboarding training for new customers. Hailing from the sunny skies of Jamaica, Laron is a huge fan of European football. Laron Powell linkedin profile
Conor Jenkins
Conor Jenkins
Technical Support & Onboarding Specialist
Conor's role is focused is on supporting our customers, onboardings and quality assurance. He graduated from MTU, Ireland in 2017 with a Bachelor of Science in Information Technology Management. Since then, he has been on the road travelling the world and aspires to become a Canadian citizen soon! He also loves all kinds of sport and reading. Conor Jenkins linkedin profile
Jan Hrubý
Jan Hrubý
Sr. Software Engineer
With a Master’s Degree in Information Systems & Technology from the University of Economics, Prague, Jan has over 13 years of experience in software engineering. He loves the challenges and pushes himself to learn more and do better every time. When not digging into code, you can find Jan out on his road bike or mountain bike or taking care of his little girl. Jan Hrubý linkedin profile
Radek Hlaváček
Radek Hlaváček
Software Engineer
Radek graduated in 2017 with his Bachelor’s Degree in Faculty of Information Technology (FIT) from Czech Technical University (CTU) in Prague and has been working as a Software Engineer for Vitrium’s partner Vitrix Software since that time. Radek has a passion for cars, racing, and creating stuff from scratch, even building a bed from old timbers! Radek Hlaváček linkedin profile
Jakub Truneček
Jakub Truneček
Software Engineer
Based in Prague, Czech Republic, Jakub also works as a software engineer alongside Jan and Radek with Vitrium’s partner, Vitrix Software.
Valeryia Krasouskaya
Valeryia Krasouskaya
Software Engineer
After graduating from the Belarusian National Technical University with a Master’s Degree in Industrial & Civil Engineering, Valeryia took additional courses in software development and we’re sure glad she did! Working in Vancouver with our Canadian team, Valeryia is a highly-qualified software engineer with experience in end-to-end software development. In her spare time, Valeryia enjoys gardening, playing board games and riding her electric scooter! Valeryia Krasouskaya linkedin profile
Angela Guo
Angela Guo
Product Manager
Angela has been working in tech since graduating from the Ivey Business School. She has taken products from zero to one for startups, as well as improved outdated systems for enterprises. As Vitrium's product manager, Angela is devoted to delighting customers with new features and first-class user experience. In the wintertime, she loves skiing down the slopes of BC, Canada! Angela Guo linkedin profile
Terry Rigby
Terry Rigby
DevOps / IT Specialist

One of Vitrium’s first employees, Terry has been Vitrium’s DevOps / IT Specialist since 2008. In his spare time, Terry loves playing ultimate frisbee and generally hitting the outdoors in his beautiful hometown in the Okanagan region of BC, Canada.

Terry Rigby linkedin profile
Claudia Ascione
Claudia Ascione
Content Marketing Manager
As Vitrium’s Content Marketing Specialist, Claudia creates valuable content for the company including blog articles, web copy, datasheets, white papers, eBooks and more. She also manages the company’s social media activities. When she’s not curled up with a good book and a coffee, Claudia can be found scuba diving in the cold waters of BC, Canada! Claudia Ascione linkedin profile
Radhika Ranparia
Radhika Ranparia
Digital Marketing Specialist
With Masters Degrees in Digital Marketing and Digital Design, Radhika is about as passionate as they come when it comes to digital marketing and data analysis! She has the ability to see the big picture and articulate an effective digital marketing strategy. In her spare time, Radhika enjoys hanging with friends, walking along the beach, hiking and spending time in nature. Radhika Ranparia linkedin profile
PollyAnna Versteeg
PollyAnna Versteeg
Accounting & HR Manager
PollyAnna joined Vitrium in 2021 as the company’s accounting and HR specialist. She graduated with a diploma in business accounting and is now working towards a bachelor’s degree in HR at Athabasca University. PollyAnna is Vitrium’s resident cat expert with 2 of her own and fostering newborn kittens. She is also a proud mom to her daughter. PollyAnna Versteeg linkedin profile

What our customers say

The trust our customers have placed in us over the years has allowed us to evolve as a company, and to continuously improve our product and services.

We are committed to ensuring our customers’ success


Our Purpose

To empower businesses to protect their valuable content and intellectual property (IP)


Our Promise

To deliver the best quality DRM solution and support you throughout your journey with Vitrium software.


Our Guarantee

With the right policies in place, your content and your IP will be protected.


Our values are at the center of everything we do. That’s non-negotiable.


We have a family-first approach at Vitrium. You will be supported and welcomed by our team, our family.


We are accountable to what we do and what we say. We’ll own up to our mistakes and learn from them.


We’re a group of honest, dependable, reliable and trustworthy individuals. No sugar-coating, no nonsense.


We always aim to be versatile and adaptable in this ever-changing world. Our team is always up to the challenge.


We place great value on being friendly, courteous, and good-natured. We believe kindness goes a very long way.

We are responsive to your requests

We strongly believe in being responsive and accountable to our customers, which sets us apart from the industry. Our DRM solutions have evolved based on the feedback and requests our customers have provided.

Here’s how our process for new features works

  • You send us your feedback or suggestions
  • We meet monthly to review our roadmap plans
  • If necessary, we gather additional requirements from you and our developers
  • We conduct our regular development process, including QA and testing
  • We release software updates every 2 weeks
  • You are notified if your suggested feature or improvement was added
  • We promote significant new features in our monthly newsletter

Join the team

We strongly believe in being responsive and accountable, which sets us apart from others in the industry.