Vitrium Security Enterprise provides you with ironclad protection, and a choice of various pain-free distribution methods to share your valuable content!
When you sign up for Vitrium, you not only get the top DRM software in the market, you also get a dedicated team whose goal is to support you.
We support you every step of the way!
From your first contact with Vitrium, to becoming a loyal customer, we are with you throughout your entire journey. We take as much pride in our customer support, as we do in the quality of our software.
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Your Journey With Vitrium:
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Solution Overview
With Vitrium, you get a dedicated sales specialist that guides you through the entire process, from understanding your needs to selecting the right solution.
- Have a discovery call to learn about your needs and goals
- Introduce you to the different Vitrium solutions you can choose from
- Provide a demo tailored for your use case and needs
- Educate you and your teams on how Vitrium works
- Set up a trial account for you to evaluate Vitrium to ensure it’s the right fit
- Follow up and address any questions you have
- Help you make an informed decision so you can reach your goals
Implementation Journey
Vitrium offers a thorough implementation process. Depending on the Vitrium solution you choose we offer different services and support packages.
- Assist you to set up your account (add content and DRM settings)
- Set up your customized end user portal
- Provide services and support for integrating Vitrium with other systems
- Offer senior-level technical support and development assistance
- Provide documentation and training
Onboarding Journey
At Vitrium, we educate and support you so you can feel comfortable and confident managing the software yourself.
- Provide you with onboarding sessions with our Customer Success Team
- Walk you through the process of protecting your content
- Train you and your teams on how to use our software
- Train you and your teams on how to support your end users
- Educate you on how to leverage Vitrium’s capabilities
Continuous Support
Vitrium provides on-going support once your project goes live. Whether you are a new customer, or a seasoned Vitrium veteran, our goal is that you are happy and satisfied.
- Support via email, phone, or virtual meeting
- Access to senior-level technical support as needed
- Periodic check-ins from your account manager
- Access to Vitrium’s Knowledge Base for how-to videos, manuals, guides, etc.
- Notifications about new features and improvements
- Monthly newsletter with interesting content and important announcements
Protect Your Content. Protect Your Business.
