System Maintenance for 3 July 2026

The Vitrium Team will be performing system maintenance on our
USA-hosted servers on the following date & time: 

3 July 2026 @ 5pm PDT / 8pm EDT / 4 July 2026 @ 12am UTC

Total downtime during that event could be up to 4 hours and will commence sharply at 5:00pm PDT / 8:00pm EDT. During that time, Vitrium administrators will not be able to upload content or manage your account and your end users will not be able to view or access their secured content.

Strengthening Our Security Infrastructure 

Vitrium is migrating our MS Azure East US infrastructure to an application gateway that provides web application firewall (WAF), centralized certification management, more efficient application deployments (SaaS upgrades), and more. We will also be applying all the necessary operating system security updates.

Adding More TLS Ciphers

In addition, are adding more TLS ciphers. These are the TLS ciphers that will be supported after the migration:

• TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
• TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
• TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
• TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
• TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 (new)
• TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 (new)
• TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 (new)
• TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 (new)
  
  

New IP Addresses

Impacts to Vitrium Enterprise Customers That Use External Service

All external services communication will now be from IP 48.195.144.10 starting July 3^rd, 2026. These are integration web services that integrate/connect to your back-end systems and implement SSO and/or authorization of users to your content. In other cases, it might be a custom content management interface to your LMS.

If you are unsure whether your account uses an external service, you can check in the Vitrium Administration UI under SETTINGS > Integration Settings. The new IPs are listed below in bold.

Potential Impacts to End Users

End users that have whitelisted Vitrium’s or your sub-domain will NOT be impacted by these changes.

The IP address changes may only impact a very small handful of end users who had IT departments that whitelisted our IPs for web viewer or protected PDF, though most would likely have whitelisted Vitrium’s domain or your sub-domain. Regardless, we encourage you to keep this information on hand in case your support teams need it. The new IP addresses are listed below in bold.

Next Up: Rollout of our New Automated SSL Certification Process

*Only applicable to customers that customize the web viewer or portal URL. 

Once we are fully migrated to the new environment, Vitrium will finalize our plans to contend with the SSL/TLS certificate lifespans that are being reduced, from the current maximum of 398 days to 200 days starting March 15, 2026, with a further reduction to 47 days by 2029.

Our new automated SSL certificate process will include the following:

• Adding a new section for you to manage this process in the Vitrium Admin UI
• Allowing you to upload & self-manage your SSL certificates
• Starting to utilize Let’s Encrypt for the automatic SSL certificate renewal process 
  
  

Final Note

This maintenance event and its scheduled date & time have been chosen to have the least global impact on all our customers. We appreciate that we cannot accommodate all our customers' different time zones and schedules, but these maintenance events are very critical to maintaining a healthy and secure server environment. We trust that this advance notice will help your organizations make any appropriate plans to notify your own customers and users. 

If you have any questions, please do not hesitate to contact the Vitrium team.