Learn where to look first: the User Activity Log and learn how to read this report.
This guide has almost all the answers! Learn where to find it in your Vitrium account.
Learn what the top 5 error codes are in the User Activity Log and what action to take.
Learn why the web viewer content may not load on the screen and what to do.
Learn the common mistakes users make when trying to open the protected PDF file.
Learn how to check your integration code when this error appears, or ask your IT team.
Vitrium server is offline, for a scheduled maintenance window or a release/hot fix