Why to Support End Users
Vitrium's goal is to help our customers like you learn how to use the software, but also educate you about how to support your end users. This is because your organization is responsible for providing direct support to the end users per Vitrium's Terms of Use Agreement.
Resolving Common Issues
Learn where to look first: the User Activity Log and learn how to read this report.
Open Error Code Guide
This guide has almost all the answers! Learn where to find it in your Vitrium account.
Top Common 5 Error Codes
Learn what the top 5 error codes are in the User Activity Log and what action to take.
Web Viewer Not Loading
Learn why the web viewer content may not load on the screen and what to do.
Protected PDF File Not Opening
Learn the common mistakes users make when trying to open the protected PDF file.
Unexpected Error
Learn how to check your integration code when this error appears, or ask your IT team.
503 Service Unavailable
Vitrium server is offline, for a scheduled maintenance window or a release/hot fix
Global Object Security Policy (GOSP)
Learn what is Global Object Security Policy and how to disable this feature to prevent cookies and tracking issues.
Disable GOSP in Adobe (PC)
Learn the steps for disabling the global object security policy in Adobe on a PC.
Disable GOSP in Adobe (Mac)
Learn the steps for disabling the global object security policy in Adobe on a Mac.
Disable GOSP in PDF-XChange
Learn the steps for disabling the global object security policy in PDF-XChange Editor.
Contact Vitrium Support
Learn when and how to contact Vitrium support and what information to prepare.