The error message seen below is most likely due to an integration or SSO issue between Vitrium and your other business system.
Suggested action
Check with your IT staff, developers, or Vitrium administrator to review the following:
- Is the other business system that Vitrium is integrated with still online and running fine?
- Did a new firewall get put in place that might be blocking the communication between Vitrium and your other system?
- Was there some recent code change in the JSON code that connects Vitrium and your other system?
- If there were no issues with #1-3 above, send a support ticket to Vitrium: Contact the Vitrium Support Team
