Get your questions answered from our list of frequently asked questions.
Yes, absolutely you can! Print restrictions is one of over 20 DRM controls that you can set in Vitrium.
You can restrict printing in two different ways:
Option 1 is ideal if you want to restrict all users from printing a document.
Option 2 is ideal if you only want to restrict certain users from printing. You would need to create at least two separate DRM Policy Settings if this is the case - one that restricts printing and one that does not.
If you use Adobe InDesign to produce your content, then you should consider using these PDF Export Settings before uploading the PDF to Vitrium. These settings will provide you the most optimal conversion to Vitrium's web viewer.
You can manually create a preset by referencing the screen prints below or import same by downloading this joboptions file and loading it into your InDesign application. Here's how to import the settings:
To import an Adobe PDF Preset (Windows):
If you want to share your settings with someone else, then here's how to export the settings:
To export an Adobe PDF Preset (Windows):
To manually define settings, simply clone these settings in your environment:
Note - If you have some objects like pictures/drawings etc where attribute is set to 'Non-Printing'. Please make sure to enable 'Non-Printing Object' button under the Include section.
After you export your InDesign file to a PDF following the above steps, we also recommend further optimizing your PDF using Adobe Acrobat's advanced optimization settings.
If you find that these InDesign PDF export settings are not helpful in resolving the Web Viewer presentation of your content, then please reach out to our team.
The problem is usually caused by a proxy server or firewall that interrupts the communication between the content and the authentication server.
To resolve this issue, ask your IT department to whitelist the domain on port 443 (https). The domain may differ for different users so be sure to check which domain the content is delivered from, however, it may be one of these:
Why do proxy servers or firewalls block the content?
Proxy servers and firewalls are designed to protect your organization from unwanted viruses, malware and other phishing type schemes. However, some types of communication is safe, such as the content you're trying to access as this is coming from a legitimate and trusted source.
How do I make these changes?
You need to speak to your IT admin as they'll know what to do but here are some quick tips:
How can I check for a proxy server:
What error message does the user see in Adobe Reader or Acrobat?
They would see a pop-up message like this:
Along with Adobe Acrobat Reader and Acrobat Pro, Vitrium's protected PDF files also work with PDF-XChange. This PDF viewer is only available for Windows users.
A free download is available here: https://www.tracker-software.com/product/pdf-xchange-viewer
Supported operating systems: Windows XP or later. Please note that this product has been discontinued and there will be no further development or bug fixes
Steps to follow BEFORE opening a Vitrium protected PDF file:
The problem is usually caused by proxy/firewall that interrupts the communication between the web viewer content (or Adobe program) and the authentication server.
To resolve this issue, ask your IT department to whitelist the domain protectedpdf.com on port 443 (https).
If the customer who sent you the content is using their company domain (i.e. view.companydomain.com), then ask your IT department to whitelist that domain on the same port 443 (https).
For customers on our Canadian server, you will need to ask the IT department to whitelist the domain vitrium.com on port 443 (https).
Why proxy servers affect the process:
Proxy servers are designed to protect your organization from unwanted viruses, malware, and other phishing-type schemes. However, some types of communication is warranted, such as the content you're trying to access from a legitimate and trusted source.
Proxy server required configuration changes:
Firewall required configuration changes:
Adobe Reader/Acrobat Trust Manager configuration changes:
How to check for a proxy server:
Adobe Reader/Acrobat screenshot
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