Vitrium FAQs

Supported Browsers

* Excludes Firefox on iOS mobile devices (iPhones and iPads)

Supported PDF Viewing Apps

*Important Note: There is one minor known limitation, which is the “obscure page” (the page that shows the message “This page is protected”) sometimes does not appear in Bluebeam. This is a relatively minor limitation as it would only affect non-authenticated users. The message would still appear for all users in their browser and in their File Explorer or Finder preview panel.

In the Reports Tab, you can export the User Activity Log to CSV file and get a more detailed report on the user’s activity and session information. Below is a table that lists the columns included in the exported CSV file, along with a description of what data could appear in each column. At the bottom of this page is a listing of all the types of activity that can appear in the “Type” column.

Details in Exported report:

Staff Users allow any Vitrium Master Administrator to add more staff users (and different roles) to their Vitrium Security account. They can control and limit what other staff can do or access.

IMPORTANT NOTE: The Staff Roles function is included with all Vitrium Enterprise accounts, or as an add-on for Vitrium Pro Lite and Vitrium Pro Plus accounts. Contact your Vitrium sales rep for more information on pricing. For more information on staff users click here.

Types of Staff Roles:

1. Master Admin: has access to all tabs and features of the account, from uploading and managing content, to setting up Content Settings and DRM Policies.
2. Support: has limited access to support-related tasks only such as viewing content, users, groups and reports, but no editing rights
3. Permission Manager: has limited access to managing permissions only which include adding and editing users and groups, assigning them to content, and managing Content Settings, Watermarks and DRM Policy Settings
4. Content Manager: has limited access to managing content only which includes uploading and replacing content, and managing Content Settings
5. System Viewer: has limited access to viewing rights only, no editing rights

Here is a detailed checklist of what each type of role can do or has access to:

OVERVIEW OF VITRIUM SECURITY STAFF ROLES

Vitrium Security offers two types of secured outputs: (1) a secure web link and (2) a protected PDF file (for document conversions only). The concept of ‘saving a file’ is different for each type of output:

Secure Web Link

Although you can ‘save’ a web link by bookmarking it, you cannot download the content. The Vitrium customer can set a number of days of ‘offline access’ as part of the DRM policy setting but even if that is allowed, the user can click the ‘Save to browser’ button in the web viewer and the content gets saved in the browser’s cache or memory for offline viewing. Again, the content does not get downloaded anywhere.

Protected PDF File

Content and files that are protected with Vitrium Security are protected no matter where they reside or where they are saved – on a local computer, network drive, file sharing application, or a mobile device – the security travels with the protected PDF document. So theoretically, the user can save the file but if they save it to a public computer or shared network, the content itself cannot be viewed or accessed unless the person is authenticated. This is why Vitrium Security can be an ideal solution to combine with an existing content management or document management system.

When “Fillable PDF” forms are protected, after successfully unlocking the content, the user might need to enter data into the form(s) and save that entered data to a new file and send it back to someone. The new PDF is protected in the same way as the original PDF and the same DRM policy remains in effect.