Get your questions answered from our list of frequently asked questions.
Yes, but there is a limitation. The PDF will get protected and converted into both secured formats: (1) protected PDF file and (2) secure web link. However, the file attachments do not get protected and the user will be able to access them from within Adobe Reader when the protected PDF file is sent to the user. The web viewer does not show the file attachments at all.
If the PDF attachments are an integral part of the PDF and you need them protected as well, we recommend doing one of two things:
In Vitrium, click on the Users Tab > Select the User > Under User Info tab, click on 'Set the new Password' and enter in the Password text field provided.
Once completed, click Save & Exit and the new password entered will be applied.
Note: It is your responsibility as the administrator to inform your User about the password (even the username) changes made.
For users that may have a stricter IT environment that might prevent the secured content from communicating back to Vitrium’s servers for authentication, we advise customers to connect with your user’s IT team to allow the communication between their network and Vitrium’s server at protectedpdf.com and api.protectedpdf.com at 80/443.
Use the attached CSV file to import multiple users to Vitrium. The 'Username', 'Active?' and 'Password' fields are mandatory. The 'Active?' column is a boolean which requires true or false input. We recommend using the 'PasswordRecoveryEmail' column to enable users to recover their password.
Link to download sample CSV file: https://security.vitrium.com/HelpDocuments/user_import_sample.csv
The problem is usually caused by proxy/firewall that interrupts the communication between the web viewer content (or Adobe program) and the authentication server.
To resolve this issue, ask your IT department to whitelist the domain protectedpdf.com on port 443 (https).
If the customer who sent you the content is using their company domain (i.e. view.companydomain.com), then ask your IT department to whitelist that domain on the same port 443 (https).
For customers on our Canadian server, you will need to ask the IT department to whitelist the domain vitrium.com on port 443 (https).
Why proxy servers affect the process:
Proxy servers are designed to protect your organization from unwanted viruses, malware, and other phishing-type schemes. However, some types of communication is warranted, such as the content you're trying to access from a legitimate and trusted source.
Proxy server required configuration changes:
Firewall required configuration changes:
Adobe Reader/Acrobat Trust Manager configuration changes:
How to check for a proxy server:
Adobe Reader/Acrobat screenshot
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