There are two reasons why this button may not appear for you or your end users:
Yes, in most cases, the embedded hyperlinks in your secured content will work. The links are fully functional with the secured PDF with Adobe or Acrobat application.
We recommend that you initially set up your Users (the recipients of your content) with a strong password, minimum 8 characters, and one that uses a combination of letters, numbers, and special characters.
We also recommend you select "Force user to change password" when you're adding Users into your Vitrium account as this way, the User can select their own password which may be more familiar to them.
For additional password controls, be sure to read more about our "Security Settings" in the Vitrium Security Admin Manual.
No, copy and paste will work regardless if it is disabled in content settings. Applications that read content aloud need direct access to the content. Accessibility mode overrides the copy/paste content setting,
Navigate to the Vitrium dashboard and go to Settings > Content Settings > Advanced Options. Ensure the feature 'Disable Image Optimization in Web Viewer' is enabled.
After doing this, refresh the content. If there is no discernible improvement please follow the instructions below to continue troubleshooting.
If you are using Google Chrome, Firefox, Safari or Microsoft Edge navigate to this page for instructions on how to disable hardware acceleration in your browser.
If you have uploaded a PDF file to Vitrium and the images in the web viewer appear distorted, grainy, or have lost some of their original quality compared to the original file, then you may be able to resolve this by optimizing the original PDF file in Adobe.
Try Adobe's built-in optimization tool in Adobe Acrobat and refer to the following screenshots for our recommended settings.
Alternatively, if you use Adobe InDesign to create your PDF content, click here to review our suggested PDF Export Settings in Adobe InDesign.
Recommended Settings in PDF Optimizer in Adobe Acrobat
Open Adobe Acrobat and navigate to Tools > Optimize PDF. Change the Settings to Custom and update the image settings:
Navigate to fonts and ensure 'Do not embed any font' is checked.
Navigate to Transparency and select medium resolution first. If the conversion fails, revert to high:
Navigate to Discard Objects:
Navigate to Discard User Data and ensure the following is correct:
Finally navigate to Clean up:
If you tried these settings and it still did not help resolve the distorted images, then please submit a ticket to the Vitrium team and include your original PDF file and a screenshot of the distorted image, if possible.
The problem is usually caused by proxy/firewall that interrupts the communication between the web viewer content (or Adobe program) and the authentication server.
To resolve this issue, ask your IT department to whitelist the domain protectedpdf.com on port 443 (https).
If the customer who sent you the content is using their company domain (i.e. view.companydomain.com), then ask your IT department to whitelist that domain on the same port 443 (https).
For customers on our Canadian server, you will need to ask the IT department to whitelist the domain vitrium.com on port 443 (https).
Why proxy servers affect the process:
Proxy servers are designed to protect your organization from unwanted viruses, malware, and other phishing-type schemes. However, some types of communication is warranted, such as the content you're trying to access from a legitimate and trusted source.
Proxy server required configuration changes:
Firewall required configuration changes:
Adobe Reader/Acrobat Trust Manager configuration changes:
How to check for a proxy server: