Vitrium FAQs

Yes, absolutely you can! Print restrictions is one of over 20 DRM controls that you can set in Vitrium.

You can restrict printing in two different ways:

1. In Content Settings, ensure you DO NOT check the Allow Printing option
2. In DRM Policy Settings, ensure you enter 0 beside the field(s)
   – Web Browser Print Limit
   – Download to Print Limit

Option 1 is ideal if you want to restrict all users from printing a document.

Option 2 is ideal if you only want to restrict certain users from printing. You would need to create at least two separate DRM Policy Settings if this is the case – one that restricts printing and one that does not.

You can add your logo, a text description, and change the banner color of the login page in the Web Viewer Settings in your Vitrium Security account.

Further details on how to make these changes can be found in the Vitrium Security Admin Manual: https://view.protectedpdf.com/NpcYTE#bookmark=web%20viewer%20settings

Vitrium offers the ability to restrict or permit users from accessing protected content from specific countries and/or US states and Canadian provinces . This can be set in Vitrium Security’s DRM Policy Settings. You may need to check your subscription to determine if you have access to this feature.

Vitrium’s system is designed to support ISO 3166 country codes as well as the US states and Canadian provinces and territories. The complete list of supported codes is as follows:

If you use Adobe InDesign to produce your content, then you should consider using these PDF Export Settings before uploading the PDF to Vitrium. These settings will provide you the most optimal conversion to Vitrium’s web viewer.

You can manually create a preset by referencing the screen prints below or import same by downloading this joboptions file and loading it into your InDesign application. Here’s how to import the settings:

To import an Adobe PDF Preset (Windows):

1. In your InDesign app, go to File > Adobe PDF Presets > Define
2. Click LOAD button, browse, and select the *.joboptions file that you want to import

If you want to share your settings with someone else, then here’s how to export the settings:

To export an Adobe PDF Preset (Windows):

1. In your InDesign app, go to File > Adobe PDF Presets > Define
2. Scroll to select the setting to be exported and then click SAVE AS and give it a filename keeping the extension .joboptions

To manually define settings, simply clone these settings in your environment:

Note – If you have some objects like pictures/drawings etc where attribute is set to ‘Non-Printing’. Please make sure to enable ‘Non-Printing Object’ button under the Include section.

After you export your InDesign file to a PDF following the above steps, we also recommend further optimizing your PDF using Adobe Acrobat’s advanced optimization settings.

If you find that these InDesign PDF export settings are not helpful in resolving the Web Viewer presentation of your content, then please reach out to our team.

Please Note: Custom placed watermarks with a diagonal rotation will not display properly in Protected PDF downloads in Adobe PDF readers due to limitations within their apps.

To insert a watermark in a custom placement, go to your Watermark Settings and click on the Watermark name > Placement > and select ‘Custom’ from the drop-down menu

You will see these custom placement fields:

X Offset: this is the horizontal positioning of your watermark. Use a value of 0 to 1 (to represent percentages). For example, 0 (0%) represents the far left, while 1 (100%) represents the far right, and 0.5 represents the middle (50%). It is recommended to use an integer between 0.01 to 0.99.

Y Offset: this is the vertical positioning of your watermark. Use a value of 0 to 1 (to represent percentages). For example, 0 (or 0%) represents the bottom, while 1 (100%) represents the top, and 0.5 represents the middle (50%). It is recommended to use an integer between 0.01 to 0.99.

Width: this is the width size of the box where your watermark will be placed inside (the ‘box’ is invisible). The measurements are in pixels. For example, if you have a longer watermark, you may want to set 300-600 pixels for the width, or for a shorter watermark, you may want to use 50-100 pixels for the width.

Height: this is the height of the box where your watermark will be placed inside (again, this is an ‘invisible’ box). The measurements are in pixels. For example, if you are using a large-sized font, you may want to use a larger height such as 50-100 pixels, or for a smaller-sized font, use a height 10-25 pixels.

Rotation: this is the rotation of your watermark, represented in angles. 0 = horizontal, 90 = vertical (text runs bottom to top), 45 = angled up to the right, 180 = flipped upside down (yikes, don’t use this one!), 270 = vertical (text runs top to bottom)

Yes, your video will still get uploaded.

For example, if your original video has a max resolution of 480p, but your Video Content Settings in Vitrium has 1080p selected, your video will still convert to Vitrium’s protected streaming format, but it will stay at the same 480p resolution.

There are two reasons why this button may not appear for you or your end users:

1. Check the DRM Policy Setting that is assigned to your user in your Vitrium account and make sure that the Offline Access field has a value that’s greater than 0. For Enterprise customers that integrate with an external system, you may need to check your code.
   
2. If the DRM Policy assigned to your user appears correct and you have External Service enabled on your account, then follow these steps:
   1. In your Vitrium account, go to the Settings tab
   2. Click on Integration Settings, ensure Enable SSO is enabled(checked).
   3. Make sure the ‘Remember Me’ option is enabled (checked). If it isn’t, enable it and click Save Settings.
      

Staff Users allow any Vitrium Master Administrator to add more staff users (and different roles) to their Vitrium Security account. They can control and limit what other staff can do or access.

IMPORTANT NOTE: The Staff Roles function is included with all Vitrium Enterprise accounts, or as an add-on for Vitrium Pro Lite and Vitrium Pro Plus accounts. Contact your Vitrium sales rep for more information on pricing. For more information on staff users click here.

Types of Staff Roles:

1. Master Admin: has access to all tabs and features of the account, from uploading and managing content, to setting up Content Settings and DRM Policies.
2. Support: has limited access to support-related tasks only such as viewing content, users, groups and reports, but no editing rights
3. Permission Manager: has limited access to managing permissions only which include adding and editing users and groups, assigning them to content, and managing Content Settings, Watermarks and DRM Policy Settings
4. Content Manager: has limited access to managing content only which includes uploading and replacing content, and managing Content Settings
5. System Viewer: has limited access to viewing rights only, no editing rights

Here is a detailed checklist of what each type of role can do or has access to:

OVERVIEW OF VITRIUM SECURITY STAFF ROLES

The Global Object Security (GOS) policy is a setting in Adobe Reader and Adobe Acrobat that controls how cookies in Adobe products behave. The default setting is to “enable global object security policy” which means that every time someone renames a file or moves a file to a different location, a different cookie is created each time. Since Vitrium Security’s content security solution relies on these cookies to track the number of ‘devices’ that a user opens the secured content on, it is STRONGLY recommended that end users disable this feature.

How to disable the Global Object Security Policy:

1. In Adobe, go to Edit > Preferences
2. Click the JavaScript tab
3. De-select (uncheck) the “global object security policy” field
4. Click OK

Users will only need to do this once for one computer. If they wish to open the protected PDF file on a 2nd computer (assuming they have permission to do so), then they will need to disable the GOS policy in Adobe on the other computer as well.

To learn more about disabling the GOS check out the ‘How to Support Your End-Users‘ guide.

Why do users need to disable the Global Object Security Policy in Adobe?

Because otherwise the user may exceed the limit that was set for them in their DRM policy and they will encounter the vc3 error message (You have exceeded your PDF or browser limit) even if they have only opened the file on the same computer.

By disabling Adobe’s GOS policy, the user can then safely move the protected file from one folder to another, or rename the protected file to something else, but not reach their limit as the cookie is saved with the file on that same computer.

Can I remove the Adobe global object security policy pop-up message?

Yes, you can remove this message but we only recommend this to Vitrium customers who DO NOT set a PDF limit in their DRM policy settings.

To remove the message on a new content setting:

1. In Vitrium, create a new Content Setting
2. Click the Advanced Options tab
3. Check “Set Acrobat cookie policy”
4. For both Acrobat 10.0 and Acrobat 11.0+, select “No prompt and no close document” for both fields
5. Ensure all your other Content Settings are created (i.e. no print, no copy, etc.)
6. Click Save & Exit
7. Then apply this new Content Setting to all files or only those files where you do not require a PDF limit for users

This can also be done in an existing document content setting as long as the content setting has not been applied to more than 25 files. If it has been applied to more than 25 files, feel free to reach out to support@vitrium.com to get the change made for you.

Using Vitrium Security’s VersionUnique API, this content setting can be changed/overridden by including this parameter:

“DocPolicyOverride”:
{
“AcroJsGosBehaviourType”: “NoPromptAndNoClose”,
“AcroJsGosUnlimitedBehaviourType”: “NoPromptAndNoClose”
}

Where:

AcroJsGosBehaviourType would apply to Acrobat v10 and earlier releases
AcroJsGosUnlimitedBehaviourType would apply to Acrobat v11 and newer releases

Definition of each Acrobat GOS policy setting:

• PromptAndCloseDocument – this will prompt the user if they don’t have the global object security policy setting disabled and will close the document until they make this change. This is the default setting.
• PromptOnly – this will prompt the user if they don’t have the global object security policy setting disabled but will not close the document. You then run the risk of the user reaching their PDF limit if they did not follow the instructions.
• PromptOnce – this will prompt the user only once if they don’t have the global object security policy setting disabled but will not close the document. The prompt will appear once per document, not per device. You then run the risk of the user reaching their PDF limit if they did not follow the instructions.
• NoPromptAndNoClose – this will neither prompt the user nor close the document and is only recommended in scenarios where you DO NOT require setting a PDF limit for users. When set, a new device ID/Tracking ID is generated when the user first opens the document; a new deviceId is generated if the user then renames and opens that document; and a new deviceId is generated if the user moves the document to a new folder and opens it from there. So be aware that a small device limit (1 or 2) can be exceeded by a user who simply renames or moves the Protected PDF on disk.

This can only be controlled using our secured web viewer link and not from the PDF using Adobe Reader or PDF-XChange.

Printing the PDF using Adobe Reader or PDF-XChange

There is no limit to the number of times a user can print the content once the print option is enabled. The best solution to prevent this from happening is to set the content to expire at a much earlier date/time frame.

Printing with the Web Viewer

If printing is enabled then you may set the number of times a user can print the content. This is controlled in the DRM Policy settings under Print Control for Web Browser Print Limit.